DELIVERY & RETURNS

DELIVERY AND RETURNS

 

DELIVERY TIMES & SHIPPING RATES:

  • Guernsey: FREE for a case of 24 bottles. It is normally a 1-2 day delivery from when you order.

  • Beyond Guernsey: If you live outside Guernsey please pop us an email and we'll see what we can do to get KTea to you.

 

WHEN WILL YOUR ORDER REACH YOU?

  • We deliver on Tuesdays and Fridays.

 

SAFE PLACE/DELIVERY INSTRUCTIONS

  • Please ensure there will be someone available to sign for the delivery.

  • We can deliver to places of work if you request it at the time of order.

  • Please do tell us a safe place to leave your order if you might be out. (Please ensure that the safe place is out of direct sunlight and is relatively cool) Make sure  you complete the DELIVERY INSTRUCTIONS box at checkout).

  • If nobody is in when the courier attempts to deliver, then a card will be left informing you that an attempted delivery had been made. If you do not contact the courier company within 48 hours, the kombucha may be returned to us. In this situation, we will credit your account, less any delivery charge.

 

We cannot be held responsible for disruption to shipping caused by industrial disputes, weather, damaged goods or actions outside our direct control.

 

PROBLEMS WITH YOUR ORDER 

WHERE'S YOUR ORDER?

If your order does not arrive within 3 days of dispatch, please contact us by email sales@ktea.gg. We understand that a missing, damaged or delayed shipment can be frustrating. Once a case leaves our brewery the shipment is in the hands of our courier and things can go wrong. In these circumstances we will do our best to send replacements or offer refunds for damaged goods ASAP.

 

CANCELLATION POLICY

We will issue a refund if you change your mind and our product has not yet been dispatched to you. Please contact us by email at sales@ktea.gg by 10am on the day of dispatch to cancel your order.

 

RETURNS & EXCHANGES

As kombucha is a perishable food item we don't as a rule offer returns or exchanges. If you believe the item to be faulty please contact us by email at sales@ktea.gg.

Please make sure that the KTea Kombucha is stored in an ambient to chilled environment.  Never leave it for a long period in a warm atmosphere - it is a live product and will continue to ferment, building up pressure in the bottle and may cause the bottle to explode.