DELIVERY & RETURNS
DELIVERY AND RETURNS
DELIVERY TIMES & SHIPPING RATES:
Guernsey and Jersey : FREE for a case of 12 bottles. It is normally a 1-2 day delivery from when you order.
Beyond Guernsey and Jersey : If you live outside Guernsey and Jersey please pop us an email and we'll see what we can do to get KTea to you.
WHEN WILL YOUR ORDER REACH YOU?
We deliver 3 - 4 times a week.
SAFE PLACE/DELIVERY INSTRUCTIONS
Please ensure there will be someone available to sign for the delivery.
We can deliver to places of work if you request it at the time of order.
Please do tell us a safe place to leave your order if you might be out. (Please ensure that the safe place is out of direct sunlight and is relatively cool) Make sure you complete the DELIVERY INSTRUCTIONS box at checkout).
If nobody is in when the courier attempts to deliver, then a card will be left informing you that an attempted delivery had been made. If you do not contact the courier company within 48 hours, the kombucha may be returned to us. In this situation, we will credit your account, less any delivery charge.
We cannot be held responsible for disruption to shipping caused by industrial disputes, weather, damaged goods or actions outside our direct control.
PROBLEMS WITH YOUR ORDER
WHERE'S YOUR ORDER?
If your order does not arrive within 3 days of dispatch, please contact us by email firstname.lastname@example.org. We understand that a missing, damaged or delayed shipment can be frustrating. In these circumstances we will do our best to send replacements or offer refunds for damaged goods ASAP.
We will issue a refund if you change your mind and our product has not yet been dispatched to you. Please contact us by email at email@example.com by 10am on the day of dispatch to cancel your order.
RETURNS & EXCHANGES
As kombucha is a perishable food item we don't as a rule offer returns or exchanges. If you believe the item to be faulty please contact us by email at firstname.lastname@example.org.
Please make sure that the KTea Kombucha is stored in a chilled environment. Never leave it for a long period in a warm atmosphere - it is a live product and will continue to ferment, building up pressure in the bottle which may cause the top to pop off.